At UBA Fitness Source, we're committed to making your shopping experience as simple, transparent, and supportive as your fitness journey. If something isn't right with your order, we're here to help. Please review our Return & Refund Policy below before making a purchase.

📦 Return Eligibility

We gladly accept eligible returns under the following conditions:

• Returns must be requested within 30 days of your order being delivered.
• Items must be unused, unworn, in their original condition, and returned in their original packaging with all accessories included.
• Proof of purchase (such as your order confirmation or receipt) is required for all returns.

To maintain product quality and hygiene standards, certain items cannot be returned (see Non-Returnable Items below).

📝 How to Request a Return

To begin a return, please contact our Customer Support Team at:

📧 info@ubasourceboutique.com 

Please include:

• Your order number
• The item(s) you'd like to return
• The reason for your return
• Photos (if the item is damaged, defective, or incorrect)

We'll review your request and respond within 2–3 business days with the next steps.

Please do not return items without receiving return instructions from our team.

💳 Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If your return is approved:

• Refunds will be issued to your original payment method.
• Please allow 5–7 business days for your financial institution to process the refund after it has been issued.

Original shipping charges (if applicable) are non-refundable unless the return is the result of our error.

📦 Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

If the issue is confirmed, we'll arrange an appropriate solution, which may include:

• A replacement item
• A full refund
• Another resolution deemed appropriate by our support team

There will be no additional cost to you if the error was ours.

🇺🇸 United States

• Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

🇩🇪 Germany & 🇪🇺 European Union

Customers located in Germany and other eligible European Union countries may have additional consumer rights under applicable consumer protection laws.

Where applicable:

• You may withdraw from your purchase within 14 days of receiving your order, provided the item is eligible for return and remains unused.
• Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect.

To exercise your withdrawal rights, please contact:

📧 info@ubasourceboutique.com

🚫 Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

• Used or opened fitness equipment
• Digital downloads or digital products
• Gift cards
• Clearance, final sale, or non-returnable promotional items (where clearly indicated)

🌱 Our Commitment to You

Your trust means everything to us.

If there's ever a problem with your order, we'll do our best to resolve it fairly, professionally, and as quickly as possible. Our goal is to ensure you can shop with confidence while we support your journey toward a healthier lifestyle.

Take the First Step. We'll Help With the Rest.