Frequently Asked Questions
Orders & Shipping
How long does shipping take?
US orders typically arrive within 5–10 business days. International orders, including Germany and the EU, may take 10–21 business days depending on customs processing.
Do you ship internationally?
Yes! We ship to the US and internationally, including Germany and other EU countries. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery status at any time.
Will I be charged customs or import duties?
International orders may be subject to customs duties and import taxes upon delivery, depending on your country's regulations. Please check with your local customs authority for more information.
Products
What kind of fitness products do you carry?
We carry a wide range of fitness and wellness products including strength training equipment, cardio gear, recovery tools, fitness apparel, and more — all curated with a natural wellness approach in mind.
Are your products suitable for beginners?
Absolutely! Our product range is designed to support all fitness levels, from beginners just starting their wellness journey to experienced athletes looking for quality gear.
How do I choose the right product for me?
If you're unsure which product is right for your goals, feel free to reach out to us via our Contact Us page. We're happy to help guide you.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 30 days of delivery and we'll work with you to make it right.
How do I start a return?
Simply reach out to our team through our Contact Us page with your order number and reason for return, and we'll guide you through the process.
When will I receive my refund?
Once your return is received and inspected, refunds are typically processed within 5–7 business days back to your original payment method.
General
How can I contact UBA Fitness Source?
You can reach us anytime through our Contact Us page. We aim to respond to all inquiries within 1–2 business days.
Do you offer discounts or promotions?
Yes! Sign up for our newsletter to be the first to know about new arrivals, exclusive deals, and wellness tips delivered straight to your inbox.